COLLECTIONS |
Monte Carlos
Regency |
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Frequently Asked Questions
Questions About Poundex
Q: How do I setup an account with Poundex ?
A: You can setup an account with Poundex by calling our nearby branchs or distributors. For more information, please refer to our Contact Us page
Q: Can I purchase products directly from Poundex ?
A: Being a furniture importer, Poundex do not sells to consumers. Poundex only sells to furniture retailers & distributors.
Questions About Product Ordering and Receiving
Q: What is the minimum order for my order?
A: There is no minimum order for self pick-up customer, $600 minimum for shipping orders.
Q: How are the shipping order being handled?
A: Customer needs to arrange for freight pickup, and freight charge paid by customer.
Q: What kind of payment does Poundex accept?
A: Cash only for the first four orders on all new account. Currently we accept cash, credit card (Master and VISA) and company checks
Q: What is the return policy?
A: Exchange for manufacture defective items must be made within 180 days. Requesting parts for damage by customer will be ask for additional charges.
Requesting for Catalog
Q: Where and how can I get an Poundex's catalog ?
A: After you have setup an account with Poundex, the catalog will be given or mailed it directly to you
Questions About Poundex website
Q: Why aren't prices listed on the Poundex's website? Do you currently sell online?
A: Currently, Poundex does not sells its product online. The website only serve as an online showcase for Poundex furniture
Q: For the items that are displayed on the website, the texture and color of the product will be the same one that I am getting?
A: Color may varies due to users' monitor display. Due to improvement on some items, structure might be different with the one that is displayed.
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